It seems Kroger’s system didn’t recognize the payment method you used.
I’m wondering if anyone has ever run into any problems with online Kroger’s pickup or delivery, especially if you used an EBT, debit card, or credit card. I’d really appreciate hearing how you handled the situation. The day before, I went online to pick up groceries using my EBT, and I paid almost $190. The rest was supposed to be taken off my debit card. But it seems like the prices changed, and everything got moved around. When I got my items, they wouldn’t give me a receipt. I even went inside to talk to the staff before picking up my order, which was strange because they told me I shouldn’t go in there to talk to them, but they had my items ready, but there was no hard copy of my receipt for those items, and they told me to call 1-800 Kroger’s. I talked to them for about half an hour, and I told them they should be able to sort this out later, so I went home and checked the receipt, and it turns out they charged everything to my debit card, which is really frustrating because I have an EBT card that’s supposed to cover my food expenses. and they kept saying they couldn’t process an EBT. I’m really concerned that they’re not being accurate with their customers. Our Fresh & Quality Guarantees If you don’t love an item, we’ll make it right with a replacement or refund. At Kroger, we’re Fresh for Everyone.™ That means our customers can expect freshness and quality from every product they purchase, every time they shop with us. So if a customer is ever dissatisfied with their purchase, we want them to know that we’ll make it right. That’s our guarantee.