My family had Disappointing airport transfer experience – long wait for elderly passenger at scheduled airport…
My family had a scheduled airport transfer from Dubai International Airport on the morning of 18.02.2026, after landing shortly after 7:00am. Unfortunately, the driver did not arrive until after 9:00am, resulting in a waiting time of over two hours. This was particularly difficult as my grandmother, who is elderly, was travelling with them and had to remain at the airport for an extended period after a long international flight. When I contacted the company to understand the delay, I was informed that Ramadan was a contributing factor. However, based on my understanding of local traffic conditions at that time of the morning, this explanation was unclear. Additionally, I found the communication during the follow-up call to be unhelpful, and the call ended before the matter could be properly discussed. I understand that delays can sometimes occur, but clearer communication and better coordination would have significantly improved the experience, particularly given the needs of elderly passengers. I hope the company reviews its processes to ensure more reliable service and improved customer communication in the future.