A nation bank that lacks empathy
My daughter’s and son in law’s bank accounts were frozen just because the husband made a few fund transfers to the wife and thereafter the wife transferred out the monies to pay bills. These transactions were hence classified as “suspicious” and their accounts were frozen just 3 days before the Chinese New Year. Despite submitting marriage certificate and other supporting documents as required by the customer service team, there has been no actions and both husband and wife had to scramble with bills payments including children’s childcare fees. From my personal point of view, the bank is irresponsible and remains clueless, oblivious to how small families manage financial commitments. While I appreciate the bank has strict guidelines to safeguard accounts against scams, the bank should review their SOPs and act in faster pace. This is absolutely a lack of empathy. This is so-called OUR NATION bank??? I find this unbelievable.