Terrible customer service
However, this is what you state in your policy: “We’re unable to process investigations, returns, refunds, or exchanges for items that have been worn or used, as it’s difficult to verify the condition at the time of delivery.” That is your position — and honestly, it’s shocking. I wore the trainers once. Once. I paid $170 for them and after a single run the sole started peeling. That is not normal wear and tear — that’s a defect. I even provided photos as proof, yet instead of addressing the issue, you’re relying on this policy to avoid taking responsibility. For a $170 pair of trainers to fall apart after one use and then be dismissed because they were “worn” is extremely disappointing. It shows a lack of confidence in your product quality and even less concern for customer satisfaction.