I received a refund settlement eventually!
***UPDATED REVIEW *** I purchased an item that was not quite the right size, and wanted to return it. As usual when purchasing online, I looked up the returns information and found out through emailing the company they were based in China, and a return was going to be £22 and not worth it. In the beginning they offered a 10% refund if I kept the item, then a 30% refund, which wasn't really a great option, as I really didn't want to item because it was too small. However, through various emails sharing my frustration at the situation, they offered a full refund. I think the items they offer seem good, but I would still be careful if you might need to return the item or you could be set to loose a lot of money by sending things back to China. Thank you Buddhastone for finally settling this situation for me. I still will not buy from you in the future though, as to me, being able to return an item easily is important.