Shady delivery practice by two parties.
I ordered a 1oz platinum bar through Walmart where bullion exchange is the provider..I never received my item when it said delivered by FedEx. When I called Walmart they said to give it 48 hours still nothing, when I called back Walmart they reached out to bullion exchange in an email. Days went by and no response. I reached out to Walmart again and they reached back out to bullion exchange.. days and days were going by since the initial call. I then followed up with FedEx because on tracking it said signed... when I asked for proof they sent me the signature and it was not my signature..they told me bullion exchange needs to fill out a claim.. I emailed bullion exchange and informed them about this and they didn't want to do it because as far as they are concerned it was signed for and delivered (again I did not sign the delivery package) then I had to call Walmart again and still waiting for what will happen.. I called FedEx again and they told me the shipper is supposed to file the claim but bullion exchange refused because again it was signed and they are clear.. FedEx asked what was in the package I told them I ordered platinum at the time valued at around almost 3k then FedEx tells me interesting enough that the package was insured for only 500 dollars . So bullion exchange does not want to help, FedEx is not doing anything while they have a driver forge signatures and I still don't have the package and FedEx is telling me case closed and I'm waiting on Walmart on what they will do... everyone is not helping.. bullion exchange doesn't care so be careful when you order from them because they won't help you and it's a bit shady they insure value on packages not fully so why would they help and they use FedEx which again someone at FedEx is running a scam by forge signatures and FedEx doesn't want to help... Be cautious using bullion exchange and FedEx... I'm still waiting to see if Walmart will help me..