Faulty Products and Non-Existent Customer Service
I am extremely disappointed with both the quality of Fanka’s products and their customer service. Over my last two orders, both of which were paid for using Apple Pay, I never received an order confirmation email. This became a significant problem when the first pair of leggings developed faulty stitching after just one wear. Without an order confirmation, I was unable to progress an exchange at the time. When I placed my next order, I anticipated the same issue and took a screenshot of the order confirmation page. Unfortunately, I once again did not receive a confirmation email. To make matters worse, another pair of leggings from this latest order also developed stitching defects after the very first wear, before they had even been washed. I contacted Fanka on 18 June and again on 23 June 2026, providing photographs of both faulty pairs of leggings and my proof of purchase. Despite giving them every opportunity to resolve the issue, I have received no acknowledgement and no response whatsoever. It’s incredibly disappointing to experience the same manufacturing fault twice, only to then be completely ignored by customer service. When a company fails to respond to legitimate warranty or exchange requests, it leaves customers with little confidence in either the quality of the products or the support they can expect after purchase. I had previously enjoyed purchasing from Fanka, which makes this experience even more disappointing. However, based on my recent experiences, I cannot recommend purchasing from them until they improve both their quality control and, more importantly, their customer service.