Portable WiFi device that does not work at all and zero customer service response!
I recently purchased a portable WiFi router device from m this company. Their ad on YouTube promised free lifetime international WiFi access. I ordered the product, even leaving a small tip, which is optional. The item arrived earlier than expected. I opened it two days after receiving the order. I charged it for at least a day. There was no light or anything visible indicating that it was on.I proceeded to try to turn it on. It would not turn on and does not work, in any way. I tried over and over again, nothing worked. The worst part? I’ve written several emails to their customer service address and have yet to receive a response. Not a single reply. No “We’re sorry. How can we make this right? No”we will send you a replacement if you ship it back at your expense.” Nothing. No effort to resolve this issue. I’m out $76. I have a useless product. Then I thought…what if this is actually some sort of spy or surveillance device? What if it appears to not be working, while secretly causing damage of another kind? I am not at all impressed. I only feel foolish for buying into this product. I urge you to do your research before just ordering for convenience. Be careful who you trust. If I could give a rating below one star here on Trustpilot, I would. They don’t deserve to be able to do business in Canada, in my opinion, or anywhere else if they’re fraudulent. Which from my perspective right now, is what this company is, a FRAUD!!!