BABatik Air★★★★★
Agoda showed 20kg checked baggage included, but Batik Air denied it at airport and forced us to pay again
We had a very stressful experience with Agoda and Batik Air regarding prepaid baggage.
We purchased flight tickets through Agoda, and our confirmation email clearly stated that each of the four passengers was entitled to 7 kg cabin baggage + 20 kg checked baggage per person. That means a total of 80 kg of checked baggage for our group.
However, when we arrived at the airport, Batik Air staff told us that no checked baggage was visible in their system. We showed them the Agoda confirmation email where the baggage allowance was clearly specified, but the airline representative refused to investigate the issue, call anyone, or provide assistance. Instead, we were told we had to pay for all 80 kg of baggage again at the airport.
Because our flight was about to depart, we had no choice but to pay a very high additional fee for the baggage.
We have a video of our conversation with the Batik Air check-in representative, who declined to help resolve the discrepancy between Agoda’s booking confirmation and the airline’s system.
We are currently seeking clarification and a refund for the extra baggage charges.
2026-02-20
AGAgoda★★★★★
Agoda showed 20kg checked baggage included, but Batik Air denied it at airport and forced us to pay again
We had a very stressful experience with Agoda and Batik Air regarding prepaid baggage.
We purchased flight tickets through Agoda, and our confirmation email clearly stated that each of the four passengers was entitled to 7 kg cabin baggage + 20 kg checked baggage per person. That means a total of 80 kg of checked baggage for our group.
However, when we arrived at the airport, Batik Air staff told us that no checked baggage was visible in their system. We showed them the Agoda confirmation email where the baggage allowance was clearly specified, but the airline representative refused to investigate the issue, call anyone, or provide assistance. Instead, we were told we had to pay for all 80 kg of baggage again at the airport.
Because our flight was about to depart, we had no choice but to pay a very high additional fee for the baggage.
We have a video of our conversation with the Batik Air check-in representative, who declined to help resolve the discrepancy between Agoda’s booking confirmation and the airline’s system.
We are currently seeking clarification and a refund for the extra baggage charges.
UPDATE:
I have sent all the requested information to the provided email.
My booking reference (PNR): UKAMSZ
2026-02-20已认证
