I placed an order in August (Unacceptable customer support and unfulfilled promises…
I placed an order in August (order #83912) that included a custom playmat and 120 custom sleeves. The playmat was finally delivered on November 11th, but the sleeves were missing. On November 11th, a customer support agent (Alexandra) offered either a refund or a replacement shipment for the missing sleeves. On November 14th, the same agent explicitly confirmed that a replacement shipment would be sent using a different courier and that tracking information would follow. Despite these assurances: the sleeves were never delivered no valid tracking number was ever provided months later, I only received automated replies with incorrect and outdated tracking information referring to an item already delivered As of February, more than five months after the order and nearly three months after the promised replacement, the issue is still unresolved. This order was intended as a birthday gift, and the lack of follow-through after repeated guarantees made the situation particularly frustrating. Delays can happen, but false reassurances and the absence of real human follow-up are unacceptable. I am still waiting for the refund that was already offered by their own support team. Very disappointed. I cannot recommend this company based on my experience.