Misled - Ignored | Would not recommend.
So, during my onboarding call before purchasing a subscription, I was told by a team member that I would be able to achieve a very specific need/goal natively, without issue: create video libraries for my membership. This was important to me because none of the other LMS platforms allowed me to do this without stuffing videos into a "course," which looks clunky and creates many user accessibility and navigation issues, along with confusion for members. It turns out you can't actually do this natively, and I did not figure that out until after the first month of my subscription had passed. I tried diligently to sort out a workaround and decided to go the course route. I customized my course per their knowledge base to an acceptable place, only to find out that the course customizations don't carry over to mobile and only work on desktop. The mobile versions all default to the same layout and aesthetic. Once again, I was extremely disappointed. I raised the issue and was told that a ticket had been submitted to the dev team about the issue but there was no answer as to whether or not the functionality would be made available to users of CC360, nor any sort of timeline for said fix. This left me in a position where I could not move forward with using the platform for my membership. I reached out via email support after getting the runaround from chat support and being disconnected mid-chat multiple times, and posted on the community/support forum, only to be ignored after clearly stating my issues and even providing images/graphics that clearly illustrate the problem. Email support assured me that they would help me find a path forward and suggested 3 possible options. When I inquired about how those options would work, I was told I needed to join their weekly tech call to address the issues. During the call, the team members, the same one who told me I could create video libraries natively during my onboarding which was false, basically told me the way he would go about creating a library would simply be to use a course... I spent hours and days of my time trying to make the software work for my needs, despite being misled, and did my best to reach out to support time and time again only to be ignored, given the run around, or to be told the solution to my issue was to do things in a way that I specifically expressed I did not want to do for a plethora of reasons. I purchased my subscription during the Black Friday sale last year and didn't get around to digging into the software until January as life and business were terribly chaotic. Despite the crappy experience, I would have been fine to simply part ways if I would have been offered some sort of refund given how things unfolded: though I ended up paying for three months, even a single month would have been a decent gesture since I was misled to begin with and then given no clear-cut path forward to be able to use and implement the software for my needs. Of course, I ended up getting the corporate-speak about their refund policy, which states that requests must be made within 30 days... This is a small company where the owner is actively involved, and I feel like some sort of consideration would have been reasonable and called for. The software and system have a lot to offer, especially at the price point, but my experience during onboarding and subsequently with the team left a bad taste in my mouth, given their stance on being dedicated to supporting creatives and the community. Bummed that I couldn't make it work, that there was no legit support to work out the issues, and that I wasn't able to recoup any of the money spent on something that proved to be unworkable, outside of the lost time, frustration, etc.