Never ever purchase from eSky
Booked a flight for next September. Realized only after that this was an agency website and not booking direct with the airline. Fine, good on the eSky marketing team. Then I tried to get a refund—within 2-3 hours of purchasing the tickets via eSky. Their chat agent said “yes we can definitely give you a full refund”. I have the chat transcript. The company refused. When I contacted support again, another agent told me the eSky follows airlines policies. Hey guess what, the airline provides 24(!) hours grace period for customers to get full refunds. ESky is an awful company that does not abide by its own rules or any laws, it seems. Update: As you can see they had someone reply to this review but as of March 2026 they still have not actually responded after I followed the instructions in their response. Doing the barest of minimums in damage control by providing cookie cutter responses to negative reviews without meaningful follow-up. That’s what you can expect with eSky.