Sadly disappointed
I signed up for Roomvu after a brokerage presentation where significant promises were made about the platform’s capabilities. I agreed to a discounted yearly subscription and paid upfront. Before committing, I specifically requested that my subscription begin one month later because I was traveling. I was assured this would be accommodated. It wasn’t. I was charged for a full month I could not use. My onboarding call was delayed by two weeks and lasted only 30 minutes. We did not cover everything that was promised. Three months later, the issues are still ongoing. My brokerage information has been incorrect. Photos have been wrong. The website does not update properly. Information I upload does not reflect in a timely manner. I have contacted support multiple times by email and through their channels with little to no response. I have formally requested a refund and those requests have gone unanswered. At this point, it feels less like a service issue and more like a lack of accountability and follow-through. For a company that markets itself to real estate professionals, the communication and support have been extremely disappointing. I invested in good faith. I expected professional service. I have not received it.