Bad customer service
The delivery was decent and using the website was easy however the customer service is terrible. My shoes started to fall apart quite badly after a few months which I didn't wear often to preserve the quality so I messaged them via WhatsApp to see if there was anything I could do. I got a response saying that the order was placed half a year ago and when I asked a further question I got ignored. I followed up and again got ignored. All my messages were read, none of which were rude or out of pocket, they just couldn't be bothered to respond so didn't.