Edited as supplier responded.
Not changing the star rating as I was disappointed in the fact that the packaging allowed the item to be broken quite easily. The supplier responded to our request for a refund (although communication was quite difficult and they initially offered a 70% refund, which I refused) and ended up giving me a full refund. Unfortunately the item was a gift and delivery was time sensitive. We missed the date due to the breakage etc and ended up going elsewhere. Overall, very disappointed.