Customer Service nightmare
I purchased a product and needed to cancel the order shortly after placing due to the voltage being not what I needed. I couldn’t cancel the order due to the customer service line being closed so I called 9 hours later to cancel the order and the customer service line notified me that I would need to pay the 10% restocking fee and return shipping due to the order already being shipped. Although through the tracking number fedex had not yet received the order and the charge was still pending on my account. I called multiple times to have the issue resolved and talked to the same person. When I asked to speak to management she told me that there was no one. Ultimately I was given the run around with no resolution. I would not purchase anything from this company unless you know for a fact or feel confident in the quality of said product. After reading reviews I saw that some others had defective products and also had a nightmare return situation. If I can give any advice go with a different company and avoid the headache.