Gaslighting company,, Lies galore
I ordered some jewelry 6 days ago, I contacted customer support as their website says a tracking number will be provided within 1-2 business days. My order is standard, not custom. I sent an email requesting the tracking, and it has been 30 hours and no response, although the site says a reply should be received within 12 hours of emailing support. Tomorrow will be 7 days since I’ve paid for the items, and I’ve yet to receive tracking. I’ve requested a refund, as the system says still processing and not shipped yet. Very disappointing. Update: I received an email from the support department saying they’re sorry for the delay, and they have to contact the warehouse to cancel the order. Once the warehouse confirms the cancel then they can process the refund. They failed to give a reason for the delay. At this point, it has been 7 calendar days, with no tracking, no refund, no reason for the delay, and a “thank you for your patience”. Also the phone number on the site does not work. They claim to have a Wyoming office, but they’re based in China. 2/27- Their response is a liie, just to appease anyone who may read their review. I have a personal email saying that the reason it didn’t get shipped was ffrom an unusually large volume of orders. It was never mentioned on their communication to me that it was custom made to order. That’s bull, because it wasn’t mentioned to me in private, but actually said in public. Secondly, your email said 5-7 business days for the refund. This says 2-3 days. Your company loves to word play. And play with customer’s intelligence.