BUYER BEWARE
BUYER BEWARE! DO NOT USE THIS COMPANY'S SERVICES! If I could rate them with a zero, I would. I used Citizen Shipper to get my puppy from GA to South FL. The quotes came in quickly and I chose a driver. She was great! However, while my puppy was on his way to me, I discovered that this company not only had a charge of $139.99 for making a reservation through them (which I expected), but an additional charge of $169 was on my credit card for an insurance upgrade that I didn't want or authorize. Their rule is you need to cancel this BEFORE the end of the trip, which I did. I then wrote to them, because there was no phone number, and explained what happened. I had not heard back from them in a week and a half, so I followed up with an email to customer support. They informed me that an emailed response was sent to me on 2/14 which I never received. My puppy arrived on 2/15. I told them that I had not received the email. They resent it to me today with my follow-up. It was an offer to use their service in the future with a partial credit. The email had no date in which I had to respond. Since I hadn't received the email, I told Dana at the company again that I had not received the email and that I would like a full refund. To which she replied that I had not responded to the email that I didn't receive and that there is nothing that she could do. I told her that there was no respond by date in the email and it was only a week and a half ago, and she refused to help. No matter how much I tried, she would not budge. I then called my credit card company to dispute the partial charge of $169. This company should be responsible and do the right thing in giving me a refund. Especially since I never authorized this charge. Although the driver was great, I would NEVER recommend this service to anyone. Charging someone deceitfully is not a company that I would ever recommend, or use again.