I enrolled in the Banfield Pet Hospital…
I enrolled in the Banfield Pet Hospital Puppy Wellness Plan in November 2024 for a one-year term. After the one-year period ended, Banfield continued charging my account for an adult wellness package without my authorization. I was not aware that the plan had been renewed until I was contacted by my Banfield veterinarian with a reminder to schedule services. Upon discovering the continued charges, I attempted multiple times to contact Banfield customer service to cancel the plan and request a refund, but I did not receive a return call. I then sent an email, after which Banfield confirmed that the plan had been canceled and that no further charges would be applied to my credit card; however, no information was provided regarding a refund for the unauthorized charges already incurred. The only successful contact I was able to make was through the phone number used to enroll in the plan. During that call, I was informed that I would not be issued a refund, despite the fact that I did not use any services after the puppy wellness plan expired. As a result, I am currently disputing the charges with my credit card company. I had intended to continue care with my Banfield veterinarian, whom I regard highly, but due to this experience, I no longer have confidence in Banfield’s billing practices.