Misleading warranty
We purchased two new bikes from this company less than a year ago. One of the bikes stopped working started showing an error code with less than 60 miles. We emailed and called their support team and they had us send pictures and video of the issue. Then had us do a series of checks. They determine the the throttle control needed to be replaced and since the bike was out of warranty, I would have to pay for it. I told them the bike was less then a year on and on their website it says the bike will be warranty covered for a year after receiving it in big bold print. The support team emailed me back showing small tiny print stating they can use discretion and deny the warranty. Which means to me, if the bike came broken, missing parts or any other defect, they can deny fixing it. The support team sent a email stating how they could see how there was CONFUSION with the warranty stating it covered the bike for a year. I don't see CONFUSION, I see MISLEADING, DECEITFUL, in the warranty plastered on their website about their warranty.