Hardware Fault Newly Use
I purchased the Hover PRO and used it fewer than five times before it suddenly stopped working, without any collisions or misuse. The issue was diagnosed as a hardware fault (sensor failure), and I was asked to send the device back for repair. Unfortunately, the repair timeline meant it could not be fixed in time for my once-in-a-lifetime trip (my honeymoon), so I lost the opportunity to capture the footage I had planned. This resulted in a waste of both time and money. Customer support refused to offer any compensation or refund and only provided a free repair, which is merely the basic obligation under warranty. Overall, the reliability and after-sales support were deeply disappointing.