Avatar AI advertised in all plans but mathematically impossible to use
I purchased the basic plan ($7/month) specifically because all plans — including the cheapest one — advertise "Avatar AI" as an included feature, with no asterisk, no condition, and no additional clarification. When I tried to use it, I discovered the system requires a minimum of 810 credits per video. My plan only includes 100 credits. This makes the advertised feature completely inaccessible — not just difficult, but mathematically impossible to use with the credits the plan provides. The same applies to the $35/month plan (600 credits). Only the $159/month plan (3,000 credits) can actually use Avatar AI. This is never disclosed at the time of purchase. After raising this, the company approved a full refund in writing. However, they then cancelled my account without processing the refund and stopped responding to my emails. I have documented evidence of everything: the plan advertising, the 810-credit minimum requirement, the written refund approval, and the account cancellation without payment. I have filed a dispute with my bank and reported this to consumer protection authorities. If you are considering any plan below $159/month and your goal is to create Avatar AI videos — you will not be able to do it. That feature requires credits far beyond what those plans include, and this is not disclosed before purchase. ⚠️ UPDATE (March 2026): The refund was eventually processed — but only after I filed a bank dispute and submitted a formal report to consumer protection authorities. It did not happen voluntarily. The original complaint stands entirely: Avatar AI is advertised across all plans but is mathematically impossible to use on any plan below $159/month. This was never disclosed before purchase. My account was cancelled before the originally approved refund was paid. If you face a similar situation: document everything in writing, file a bank dispute immediately, and report to your local consumer protection agency. That is the only reason this was resolved. No company should require this level of formal escalation to honor their own written commitments.