Paid, No Delivery, Refund Only After Escalation
I placed an order and paid for two items on 1 February 2026. I did not receive any shipping confirmation or tracking information despite emailing the company multiple times. After weeks of no communication, I finally received a response stating that one of the items was now “out of stock.” There was no explanation as to why this was not communicated earlier, and no clarification about the second item in my order. At no point was any tracking information provided, and nothing was shipped. I opened a PayPal dispute for “item not received,” and the refund was processed immediately. Without PayPal, I am not confident I would have received my money back.