I've been a long time customer of Only…
I've been a long time customer of Only and all has been fine until recently when I've had the experience of being pressured into signing a consent form after the treatment despite requesting for additional time to review the agreement as I was rushing off. The sale of the treatment was also misrepresented that my cash credits will be used when in fact my package was utilized to offset a new treatment. This was only discovered after I asked about the amount of my remaining package and was informed it was already fully utilized. Unfortunately, thereafter I had a bad medical reaction to the treatment and had to seek additional medical advice. Thereafter, requests to mediate with the team has resulted in them stalling for more than 2 months despite informing that a decision will be forthcoming after additional information is provided to them the end of last year, and the PIC adding in irrelevant charges in my request for a refund.