Lied and said items were in Customs undergoing inspection. I know Customs policies very well, they couldn't answer any of my questions. HMMM...
DO NOT BUY FROM THIS COMPANY! They are a SCAM. Terrible service and communication. I'll try to keep it short, since the rest of the reviews say it enough..... Ordered my items on March 15th, 2026. It said to download app and tracking info would be in the app. Link didn't work. Emailed them for the tracking info, link didn't work Downloaded the app..showed nothing. Emailed them...they said it was in transit, again & AGAIN. In transit for FOUR MONTHS? I have an email chain with 15 emails going back and forth regarding my order. Takes weeks to respond. Now, on July 7th, still no tracking or product, so I started a dispute with my credit card. They reached out via email asking me to kindly close my dispute and that my items are in customs. I literally ordered two (pet) couch covers, totaling $199.03. I submitted the entire email chain of me repeatedly reaching out asking where my order was. I also documented all of the information and uploaded the files, including the email today, to my dispute. Also, Customs and Border Protection generally have a decision made within DAYS. I will check trustpilot from now on before buying anything online. I had no idea it was from Hong Kong. If I can't find it on this website, I will look on others.