Fuss-free query experience
As I was not able to complete my review rating via autoresponder, I've decided to leave my response here. Jacob fielded my call and handled my queries in short order despite the context being a fairly complex one. A personal thank you for making the experience a pain- and fuss-free one. Appreciate the assist! While I understand the brand has not been particularly receiving rave reviews of late, I believe that a poor call center experience is not unique to just HSBC. Many across the industry would do well to learn from Jacob's handling of my case today. Keep up the good work!