Parts never delivered
We enjoyed our printer for 18 months. The time came to change printer head due to clog I couldn't resolve. Ordered 2 printer heads which their company states was delivered. We never recieved product. I contacted customer support which they asked me to look for it. Obviously we didn't recieve. I asked for photo proof of delivery which they said they requested and now they won't respond to any further messages...they have essentially ghosted me and will not resend product never recieved. Terrible customer service and still haven't recieved photo proof it was even delivered to right address.