Argumentative Costumer Service
One star because I can’t give 0. I accidentally purchased two of the same item and immediately contacted customer support for help. The customer assistant rep was extremely rude and unhelpful. I was constantly told “a refund could not be given. I had to wait for the item to arrive, ship it back using my own money. Then I would receive in store credit.” I didn’t want in-store credit and I didn’t feel it was right making me pay for the shipping. After about two weeks of arguing with this person, I ended up escalating and was in touch with someone higher in command. I was given a full refund. I don’t understand why it took so much work on my end to complete a process that would’ve taken less than a day anywhere else. What a slimy company.