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Kevin Sundquist

加拿大

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Jollynova

Second experience not as good as the first (but they addressed it)

Update: JollyNova reached out after getting this review and expedited my order. I received both additional sets by Mid-March. Once again, the fit and prescription was excellent. I will definitely order again. -------------------------------------------------------- I will start that this review is based on my second order from JollyNova. My first order went smoothly. The fit was good and the prescription, include progressive lenses, was excellent. This is why I ordered a second and third pair of glasses. My second order is a concern. When I asked for a status update, to their credit, they did respond in a timely fashion. However they noted "Our factory is currently relocating, so there may be a slight delay in shipping. We hope you can understand." I am willing to be patient, based on the experience in my first order. However, they should have been much more proactive in providing the update regarding the factory relocation. As of today, I do not have a clear date when the glasses will be built, let alone delivered. As these are shipped overseas, I am willing to be flexible on timelines as these are typically outside the manufacturer's control. However, having no firm date of manufacture or source shipping date has left a bad taste in my mouth, considering they already have my money. If this had been my first order, my review would have been much lower.

2026-03-03