Unacceptable 3-month delay and misleading practices on Kickstarter
I purchased the Snapmaker U1 through their Kickstarter campaign (Backer #18225) on September 10th, 2025. The "Special Offer" explicitly promised a December 2025 delivery. In a move that shows a complete lack of corporate integrity, Snapmaker waited until the very last day of the campaign (September 30th) to publish Update #4498333, admitting a 3-month delay. They strategically timed this announcement to coincide with the collection of funds, preventing backers from canceling through the platform. Today is March 3rd, 2026, and I still have no product and no tracking number. This means an accumulated delay of over 3 months from the original promised date. They have failed to meet even their own revised schedule. To make matters worse, they are attempting to withhold an 8% penalty fee for a refund caused entirely by their own planning failures and misleading advertising. It appears they prioritized sales volume over their actual production capacity and are now forcing customers to pay for their mistakes. Using Kickstarter as a shield for lack of transparency is unacceptable. Avoid this company.