Missing Product
Order: FF741380S I placed my order of pet stairs on May 22, 2026. As of today, July 7, 2026, I still have not received my order. I got a shipping confirmation on May 25, but the details never updated on the shipping company’s website or within my Shop app. After multiple failed attempts in mid-June to get in touch with customer service, I finally got a response stating the package was scheduled to arrive in the US on June 16th. Since then, I’ve heard nothing. One site says the package was delivered to me on June 22, but I haven’t received anything and there’s no photo or other proof of delivery included. All delivery companies are required to place packages inside the building’s lobby, which is a small room between the exterior entrance and the entrance up to resident condos. Both doors require a key (delivery companies have a digital key to enter), so it’s not possible for packages to be stolen. In the Shop app, it still says it’s awaiting tracking updates. I reached out to FunnyFuzzy yet again about the missing package without luck. At this point, I just want a refund. I still need stairs for my elderly dog, but I have no interest in waiting 2 more months for a replacement.