Extremely Disappointed – No Customer Support & Order Not Shipped
I placed an order with Sunfere on 28th Feb for three items and paid additional for expedited shipping (3–6 working days dispatch). As of today my order hasn’t been shipped. There has been no communication, no update and no indication of when it will be dispatched. What’s more concerning is that I’ve contacted both of the customer service email addresses listed on their website and the emails bounce back as undeliverable. I have no way to contact the company even though they’ve already taken my payment. The lack of transparency and inaccessible customer service is extremely worrying. Paying extra for expedited shipping appears meaningless if the order isn’t even processed within the promised timeframe. I urgently need these items by 18th March and currently have no reassurance that they will arrive or any way to resolve this directly with the company. Based on my experience so far, I would strongly caution others before ordering. A company that takes payment but cannot be contacted raises serious concerns.