There is a fascinating dichotomy at Paychex
There is a fascinating dichotomy at your company with superb customer service and awful - and, absurdly bad technical support. As a business owner, who has experienced many challenges over decades, I know when someone or perhaps many need to be terminated (and normally my tolerance level for rewarding incompetence is a window of a few days). Based on the massive number of online poor online reviews - across many different sites - Paychex is not paying attention to the message - at all. In my business, I start with asking myself if I'm the problem. I have been unable to login to Paychex Flex for more than two weeks. I have tried all of the standard protocol and recommendations for fixing the problem. Clearly, this is not my problem. It is yours. You have three (3) business days to fix this, or I go back to ADP!