Paid Extra for Rush Shipping Just to Receive the Wrong Part and No Response
I’ve spent a lot of money with AR-15 Discount and honestly used to love doing business with them. Up until now, I never really had a reason to complain. But this last order completely changed my experience. I ordered a lower parts kit and specifically paid extra for rush processing and the fastest shipping because I needed the parts ASAP. When the package arrived, they sent me the wrong trigger spring. That alone was frustrating enough, but what made it worse was the complete lack of communication afterward. I reached out to customer service and still haven’t gotten a response back over 12 hours later. Meanwhile, I keep seeing reviews talking about how fast and helpful their customer service is, but apparently that doesn’t apply to everybody. Right now I’m just left in the dark not knowing what’s going on with my order or replacement. What really bothers me is that I hope this review isn’t what finally makes someone respond to me, because customers shouldn’t have to go leave public reviews just to get basic communication after a mistake was made. Especially after paying extra for priority processing and expedited shipping. Mistakes happen, I get that. But if you’re charging people extra to prioritize their order, accuracy and customer support should also be a priority. Really disappointed because I used to recommend these guys all the time.