Paddle Never delivered - Terrible Customer Service
Ordered a paddle on Feb 24 and as of March 4th the paddle is still not in transit and USPS has no record of a package being in their possession. Contacted PBC two times via phone calls and have an email exchange ongoing. Since this was a bday gift I asked to cancel the order since the paddle is still showing at their facility, but they claim it has been shipped despite the tracking info showing it is not yet in transit. Their response to me is to not "stress out" since this happens all the time and that there is nothing they can do. I just opened a dispute with my credit card company because I have no faith that this paddle will ever be delivered and that PBC will do the right thing. I ended up ordering the same paddle from Dicks sporting goods and got it two days later. I do not recommend using PBC based on this experience