I wish I could give lower than 1 star
I wish I could give lower than 1 star! The airline changed my departure time, making it impossible for me to catch my connecting flight. To make the connection, I had to change my travel plans, hotel bookings, and my flight. That alone is frustrating, but what makes it worse is that they are making me pay for the change. If you’re reading this, consider yourself warned. Look at this and the other reviews of Airpaz and save yourself the time, frustration, and possibly money by booking with another OTA or directly with the airline. After reviewing your reply: I will not waste any more time contacting your customer service team. During my last call, I was told I would receive an email with information regarding my issue immediately after the call. As expected, no email ever arrived. It has been a week... Your agent insisted that the charge was “100% from the airline.” I contacted the airline directly, and they confirmed that if I made the change online, there would be no charge. I followed their instructions, made the change myself, and—just as they stated—there was no fee. It’s clear that your standard operating procedure is to extract fees whenever possible. You may call it business; I call it misleading at best, and in this case, blaming an innocent supplier for a charge that was entirely yours. I own multiple businesses, and none of them operate this way. I genuinely wonder how comfortable anyone can feel working for a company that treats customers like this.