Found to be extremely lacking
I've had three appointments with Berry Street, across one month. The platform lacks basic features like data export, and their team questioned why I’d want access to my own data. They also said I had $0 out of pocket, and that they verified my insurance, only to later find that they'd already filed two claims with my insurance resulting in over $300 in billing, due to their service only being covered after my deductible. This isn't the same with every service, and usually services verify this before you use the service. Their policy page, I've found, also says that the patient is responsible for verifying insurance, even thought they claim during sign up that they complete this for you. They also sent that email that claimed they'd verified my insurance only 3 minutes before my initial appointment. If they had said (correctly) that I needed to pay my deductible for their services to be affordable, then I would have been charged their $75 cancellation fee for a last minute cancellation. Their calorie counts are also inaccurate on many days that you log food in the journal. Adding food often decreases the total daily calorie sum, rather than increasing it. Their platform is also poorly designed, and logging food is tedious and frustrating due to their preference for an AI to process your entries, which I always have to go back and correct manually. I would not recommend them at all going forward.