I would like to share my experience…
I would like to share my experience with this company so that other customers can be aware before buying. I purchased an inverter less than a year ago, and unfortunately it has never worked properly since the day it was installed. I contacted support several times and performed all the tests requested together with their technician. The datalogger connects correctly to Wi-Fi and the internet, but it does not communicate with the inverter, so it cannot read the inverter parameters or the battery data. Their colleague previously informed me that the communication board inside the inverter would be sent to solve the problem. However, the board was never shipped. Instead, after months of waiting and repeated tests, I was even asked to pay €50 for shipping. This is very disappointing. When a product is defective and has never worked, customers should receive proper support and a quick solution under warranty. I work professionally with battery storage systems and have collaborated with several manufacturers. In my experience, serious companies take responsibility for defective products and solve problems quickly. Unfortunately, this has not been my experience here. I hope the company will finally take responsibility and resolve this issue. Until then, I strongly advise potential buyers to carefully consider the level of after-sales support they may receive.