Great at billing you! ... not so great at shipping to you.
I ordered a tow hitch from them and they immediately sent a confirmation email and billed me for the full amount. After a week, no shipping information was sent and I reached out to them. They immediately apologized and said "Your order was put on hold by the manufacturer," and that tracking information would be sent soon. Several more days later, and their website still says my order is waiting to be processed. I have sent another email asking what is going on, demanding quick shipping and an ETA or a refund. Will see how it goes, but I'm definitely not impressed. If they are having issues, I understand, but I don't think they should bill a customer until they are ready to ship goods to the customer. This feels like a bait and switch.