Poor account handling and disappointing customer service
I would strongly encourage others to think twice before signing up with GetResponse. In my case, once the account was put on hold, I was no longer able to properly access my account to manage or cancel it. Restricting service usage is one thing, but completely blocking a customer from making account changes is not how this should be handled. Other companies usually still allow access to account settings when an account is on hold for billing and not being used. Their support was not helpful, and they refused to resolve the matter fairly. That alone was frustrating, but it also highlighted bigger issues with the platform. The dashboard and functionality feel behind the competition, and the overall user experience is lacking. This was not a good customer experience, and I would not recommend the service based on how this was handled.