So far, not so good.
Did up some merch and ordered tests of each. One item arrived with horrible print quality. Assuming it was a side effect of the slightly different fabric this particular item had, I reached out to support, which responded within minutes. What was looking like it was going to be an epic customer support experience was anything but. The response was very terse and rude, essentially blaming me, with no explanations. The only thing different between this item and the others, which turned out great, was the fabric. It was clear they didn't bother to investigate my issue. I replied and told them I found their response rude and unhelpful and asked for more information (and provided more details and a comparison picture). I have not heard back - they ghosted me. After spending hundreds on test orders of everything, this was frustrating to say the least. Edit after reply: Eli was the individual who blamed me without any investigation. It might well have been my fault but how would I know that without explanation of the issue. Raw blame is not helpful/actionable. My ticket has been acknowledged. and gettihg attention now that Ive got public. Its clear they do not now what is going on though. I do believe they would get to the bottom of it but there are too many on demand merch companies to potentially subject my customers to an experience like mine. So I closed the ticket as it would be inappropriate to take their time if I am not going to utilize them. I changed this review from 1 to 3 stars. They do what to solve it and mistakes and bad days happen but no one has acknowledged the poor behavior so I'm not willing to up it further.