I’m EXTREMELY disappointed.
I’m extremely disappointed with my experience ordering from FSJ Shoes. I placed an order on February 14 and paid $174.30 in full for a pair of custom boots. After placing the order, I received only a confirmation email and no updates for weeks about the status of my purchase. When I contacted customer support about the delay, they told me the shoes had finally shipped but blamed the logistics company for the issue. Instead of offering a proper solution, they only offered a $30 partial refund on a $174 order. As a customer, I expected better communication and service. Waiting weeks with no updates and then being offered a small partial refund is frustrating and disappointing. I hope FSJ Shoes improves their customer service and communication for future buyers. At the moment, I cannot recommend ordering from this company.