Samsung washer/dryer deficient and flawed
I called Samsung customer service last week regarding my Samsung washer and dryer purchased at Tanguay in Gatineau, Quebec. Re. Washer SAMS2 WF53BB8700ATUS and dryer SAMS2 DVE53BB8700TAC . Both were purchased on March 12, 2024. The washer broke down within the first year within the warranty period. After the repair, the washer has never worked well. The dryer broke down in May 2026 within the extended insurance protection plan that we purchased at Tanguay for 4 years. The repair company could not fix the dryer and offered us a credit for the dryer at Tanguay. The problem is that both machines have been discontinued and even the credit at Tanguay is useless because we can’t match a new dryer to the existing washer. We are really stuck with no dryer and a washer that is very loud and inefficient. I asked Samsung customer service whether they can take back the washer and provide us with a credit at the same Tanguay store so that we can purchase a matching set of new Samsung washer and dryer or, take back their machine and give us a credit. The agent laughed at me and when I asked to escalate the issue, he told me to contact the Samsung CEO. That seemed like a unrealistic solution. So now, we don’t have a solution and are stuck dealing with a company that doesn’t care about helping their customer to find a positive solution. Both these products just gave us big problems since we purchased them. I am so disappointed in our very negative experience with both Samsung customer service and their machines. The company wrote back saying they can’t help us! Too bad, so sad for us!!!!