The customer service
The customer service. The staff is was very patient with me about my concerns. I would have loved to have some of the debt totally erased that's what I was hoping for. But Shirlene Lopez who was my tax practitioner did a really good job about handling my situation as well as her team Brandon Delgado and Erica Melendez they all worked to get my case completed in what I believe was a timely manner. They took my case on April 2025 and wrapped it up in February 2026.