Firm changes ongoing assessment retroactively
I genuinely like the experience here and the idea of an individual assessment tailored to a personal risk profile. It’s a great concept. However, selling an assessment advertised with a $150 reset fee and then hiking that fee by over 50% (to $229) for traders in the middle of an ongoing assessment is, in my opinion, a very questionable practice. When I reached out, Support told me the company's risk model has changed and prices had to be adjusted. That’s a weak justification for unilaterally worsening an existing contract. If I told the firm that my risk model had changed and therefore my profit target should be lower, I’d rightfully be laughed at. Terms should be binding for both parties. You can change offers for new contracts however you like — traders can then decide to take it or leave it. But once an assessment is purchased and we've agreed on a contract, those terms should be honored. They should not be changed for the worse for the duration of that assessment.