Withdrawal pending far beyond stated payout timeframe
I have been trading with TradeXMastery for a while and have purchased multiple accounts with them over time. I have also received two successful payouts previously, which is why the current situation is concerning. My latest withdrawal request for $2,654 was submitted on 2 December. According to TradeXMastery’s own policy, payouts are processed within 21 business days. This timeframe has now been exceeded by a considerable margin. I have contacted support several times regarding this. The responses have been polite, however the explanation has remained the same — the withdrawal is currently under review by internal departments such as the risk team and accounting team, and no estimated timeframe for completion has been provided. At this stage, I am simply requesting transparency and a clear timeline for when this payout will be processed. Having previously received payouts from the firm, I hope this situation can be resolved and that the withdrawal will be honoured without further delay. I will update this review if the payout is processed.