Extremely disappointing experience with…Kaplan (READ)
Extremely disappointing experience with Kaplan SAT tutoring. Our tutor abruptly changed the schedule just days before my daughter’s SAT, then suggested a 30‑minute session — something that offers no academic value and felt more like an attempt to burn through prepaid hours than to support her success. This showed a real lack of professionalism and reliability. Kaplan advertises itself as a top-tier test prep company, but the service didn’t match the marketing. Customer support was equally frustrating: multiple layers of representatives, no one empowered to fix anything, and constant “someone will call you back in 24–48 hours” delays — completely unacceptable when time-sensitive SAT prep is involved. For $125 per hour, I expected far better communication, consistency, and student-focused support. Based on this experience, I would recommend looking elsewhere for SAT tutoring.