Mark is a lifesaver!
I’m an international student and I had just paid out-of-pocket to file my taxes on Sprintax. Literally right after I paid, my university finally sent out our free access codes. I was so stressed about losing that money on a college budget! I reached out to customer support and spoke with Mark Valentine. He was super understanding, escalated my case, and actually got me a retroactive refund for the federal fee. He replied incredibly fast and really advocated for me. Thanks for the huge help, Mark!