Zero stars- Avoid!
zero stars really. And Trust pilot already removed my first review! Let that sink in. A company so committed to manufactured credibility that they scrub legitimate complaints from a clinician with five years of documented experience. I have been a Tebra customer since before it was Tebra, when it was still Kareo. Five years of premium payments for a system that routinely failed at its most basic functions. Appointment notifications that did not work despite correct setup and repeated escalations. Forms that failed to submit. Claims that did not process. Billing issues that sat unresolved for weeks because their customer service model is built on attrition. You call, they tell you to email. You email, you hear nothing. You call again, you get someone new who cannot help you and starts the cycle over. These are clinical and financial issues. A week of silence from a vendor managing your scheduling and billing is not acceptable in any industry, and it is dangerous in healthcare. On top of the dysfunction, they nickel and dime you for every additional feature while refusing to be accountable for the core services you are already overpaying for. I have the invoices. I have the support tickets. I have the communication records. Every word of this is documented. If Trustpilot removes this review, they are telling you exactly who they work for, and it is not the consumer. Tebra pays to look reputable. Do not be fooled by their rating on this platform.I do not leave reviews lightly. Run.