I bought an alpha ess 22kw offgrid…
I bought an alpha ess 22kw offside system 3 years ago and the hybrid inverter failed still under warranty. I battled to get hold of the responsible people after I called the guys that installed the system. They do not want to deal with Aplpha Ess as they say Alpha does not pay them full cost of replacement when the install the replacement inverters. I finally managed to contact Aplpha ESs in Australia where I had to speak to a person who either could not speak English properly or was being dishonest when answering questions. They were vague about who they use for installation. Vague about stock levels and vague about when I would receive a new inverter.. this after me telling them that it was costing me $150 a day to run the generator on the farm. They told me that they are sending the new inverter to me immediately. 5 days later I contacted them again and once again had to speak to someone that couldn't speak or understand English.... I finally dragged it out of them that they sent the inverter to their installer I. CHRISTCHURCH... I STAY IN THE NORTH OF NAW ZEALAND... I then contacted Sunshine solar to find out what was happening. They told me that they didn't know about it and they would check. A couple of days later I received an email that that inverter was on its way as high priority. Cool.... I thought great it would be here in a day or two.... WRONG. They sent the inverter up to Auckland on a normal consignment with a small logistics company that only send items to the far north when they have a full truck. So it's 2 weeks later and I still dint have an inverter. Trying to run a farm that has stock behind electric fences that need to be kept away from the bull.... So FRUSTRATING. Now I know the inverter is in Auckland and they have now suddenly marked it as high priority, GREAT! NAH, then I get an email saying I should let them know when the inverter arrives so they can arrange for installation. THEY CANNOT EVEN TRACE THEIR OWN PRODUCTS AND PLAN INSTALLATION. It is a disastrous company to work with and I will not recommend them to anyone. One would think if you spend 50k on an off grid system they would at least look after you seeing you have no backup should the system fail. Instead you get poor customer service and a bunch of amateurs.